5sc ss missing parts

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ruffmt1

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Just a heads up for anyone getting this kit. I am currently building this kit and am missing the rear brace part#102172. I searched the web and found many others missing theirs aswell. Also look for plastic tree 85417 missing from my kit and others aswell. Also I still have not found the mudflaps but cannot progress with build till I have all the parts and am hoping the flaps are still in a sealed bag for a later step.

I guess I am waiting for stock parts now. Really sucks, I made sure to order and have all my hopups here for the build but was let down by the factory. (All 4 factory sealed stickers on box were untouched)
This thing better be good because it will probly be my last hpi!

If anyone knows where the mudflaps are in the kit please let me know so I can check mine and order them if missing aswell.
Thank you and sorry for the long post!
 
thats not good , i know hyperpete had missing parts when he built his ss kit, i know hpi have a helpine but i think its a premium rate to call it.
 
The mudflaps are in bag H I think it is. Its the last bag you open.

I was missing the same parts you are and I emailed hpi. They sent them out right away.
 
thank you

Thanks, I found the mudflaps. I still have not heard from hpi, I have phoned and they say to email them. I email and no reply. Hobby shop will not take the truck back because I have dyed parts and boiled some before installing. This is getting frustrating. Starting to think I should have never bought this thing. At least once it gets sorted out things can only get better.
 
Thats very strange that they don't reply to your email. I heard back within two hours and they asked for a picture of the receipt and then within an hour of sending that in they said they had shipped the parts out. Now the second time I emailed them it took two days to get a response but they still had no problem getting back to me.

When did you email them and did you fill out the form completely on the customer contact page?
 
sunday.

I phoned them sunday, emailed monday. they asked for receipt right away. Emailed receipt and now just waiting, and waiting. still no reply this morning.
 
I would email them again. They don't seem to respond on monday's as the second time I emailed them I had to follow up with them on tuesday before I got a response.
 
A friend just bought one locally here and he is missing all the body posts and side rails. The shop he bought it at had brought 2 in and both are missing these parts???
 
ok

parts are on their way now. Unfortunatly no eta though. The guy I have been emailing since monday has not been in since monday. I spoke with another person over the phone today and now everything is being dealt with. If you don't get replies for email then phone back again for a different customer service associate. I still think they should do more to make up for their lack of quality control!!!!!!! I will never buy a new in sealed box hpi ever again. I do hope that will change once this things running though.

Thanks for any input you have given, I appreciate it.
 
because not everyone will try and get the parts from hpi and will go buy them instead to get running. it's an hpi marketing tool... ya ok, I am not an hpi fan but seriously, they should put out a recall notice to all vendors that have purchased these kits for sale and send out missing parts to them

I think back to a heli I traded for. a hirobo sceadu evo 50. I was missing the gas tank clunk. we were discussing a part on the heli forum and I mentioned this piece missing. I didn't ask for a replacement since I traded for this kit. th VP, Jeff Green, came on that forum and no word of a lie, 9 minutes after I posted pm'd me for my shipping address and sent me out the missing part, plus sent me a spare of the part we were discussing. That is customer service.
 
pipeous said:
they should put out a recall notice to all vendors that have purchased these kits for sale and send out missing parts to them.
Click to expand...

I would agree. If they are worried about the open boxes/seals then they should figure out how to get the missing parts they know are missing to the dealers so they can check when the buyer buys the model in the store and give them to them. At least send the amount of parts for the amount of units each dealer has. Its obvious there must be a crap load of boxes out there missing parts. They won't though, it would be too expensive. :mad:
 
not willing to buy prts

I found the parts I need at a local hobby shop but I am not willing to spend another $100 on this thing. I think I could use the money for better stuff than the parts they forgot to supply. It really sucks that hpi are the ones that screwed up, yet we have to suffer. Boy I sure could have used my $1960 for something better than this big paperweight.

Anyone interested in baja 5sc ss kit, they make excellent paper weights. I am using mine to hold 4 piles of stuff. 1 pile under each tire. Also the body is big enough to use as a garbage pail or dust pan.

Good luck with yours,
 
Well you are not the only one...just put my SS kit together this weekend and found the same parts missing along with
Part # 85408 (2) one side is missing.

FANTASTIC!
 
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