FID Racing
Reading the Rules!
- Messages
- 62
- Location
- Shenzhen
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
I love that Voltz v2!
Really sorry about this. We totally agree with you. Customer service is as important as product itself.you guys really need to sort out your customer support!!
contacted you numerous times via your ebay store, had a reply at first but then nothing after ive sent numerous reply's. As a buyer, for me customer service is as important as the product you sell.
Yes it's not us. Please check their store items. They sell other brands. It's a headache for us too.so these guys are not you? because when i was in talks with them they said they are the "official" outlet on ebay for FID ?? https://www.ebay.com/str/fidracingstore
ok will do, but while your here, the issue i have is with the center diff/brake housing for the DBXL 2.0 https://www.ebay.co.uk/itm/204102848189 . it all fits correctly but as soon i tighten the bolts on top, then the rear brake sticks as its putting too much pressure on one of the bearings, if i remove the top bearing, then it works, but this isnt really an ideal solution!?Yes it's not us. Please check their store items. They sell other brands. It's a headache for us too.
We don't have upgrade parts for DBXL 2.0 or 5T 2.0. We planned to develop for these current models this year, but didn't start yet.ok will do, but while your here, the issue i have is with the center diff/brake housing for the DBXL 2.0 https://www.ebay.co.uk/itm/204102848189 . it all fits correctly but as soon i tighten the bolts on top, then the rear brake sticks as its putting too much pressure on one of the bearings, if i remove the top bearing, then it works, but this isnt really an ideal solution!?
Yes not us. Our only official store is on Ali Express: https://www.aliexpress.com/store/1102677224. It just came online.whats this one here? https://www.ebay.co.uk/itm/204102848189 is this not one of yours!? because i bought it from that seller and it states FID & DBXL 2.0 GAS only!?
im confused...
Ditto thanks buddy!Is it a dealer/distributor of yours? I've bought a lot of fid parts in the past all off ebay. No complaints from what I've bought, but I find it hard to believe as long as you've been around in rc your now going to tell this bloke you didn't sell it, because you just opened yoir official store.
I think to be more concise he wants to know if the part is actually made by you and possibly mis labeled for whatever reason ny the seller? This should be fairly easy to see if tou have a dealer in that area.
Read # 10. It’s not their part.Ditto
Ditto thanks buddy!
Thats what i want to know as im having issues with this seller! So I want to know if this seller is selling "fake" FID parts because according to what ive read here from FID, they are!?
Also FID, can you please tell me where i can purchase replacement disc pads from for the part ive linked above? As one of the issues i had with the above part was the calliper sticking causing the pad to ware down to the metal in less than 15mins of use! So i need replacement pads, and the seller is not responding to any of my messages?
Thanks for support.Is it a dealer/distributor of yours? I've bought a lot of fid parts in the past all off ebay. No complaints from what I've bought, but I find it hard to believe as long as you've been around in rc your now going to tell this bloke you didn't sell it, because you just opened yoir official store.
I think to be more concise he wants to know if the part is actually made by you and possibly mis labeled for whatever reason ny the seller? This should be fairly easy to see if tou have a dealer in that area.
So your saying that the part i have listed avove (brake/diff mount) is NOT an FID part? It even has the FID logo on the part its self?Thanks for support.
Yes it's hard to explain clearly. FID Racing has a lot of issues in its marketing management. We are sorting it out gradually.
There were mainly 4 dealers on AliExpress in the past. Now 2 didn't procure parts for a long time but they still list our products and use our name as their store name. We've asked them to change. Now if you order from AliExpress, please order from the 2 stores:
FID Factory Store
https://www.aliexpress.com/store/1100726615
China RC Car ABCD Shop
https://www.aliexpress.us/item/325680472637so this part i 5055.html
Please don't order from ebay stores for now before we figure out who are the dealers. I've received 2 complaint emails in the past. They placed an order on eBay stores and then they asked to send substitute brand.
To guarantee you source the real parts, please make sure to order from above 2 Ali stores or Europe dealers.
If you have any doubts or question, you can also contact us at email: [email protected] OR Whatsapp: +86-137 1474 3902
Also can i please ask your name and your job title/posituin at FID please? Thanks!So your saying that the part i have listed avove (brake/diff mount) is NOT an FID part? It even has the FID logo on the part its self?
If it isnt, do you even make tgis part? If so, where can i purchase replacement brake pads? Thanks
If it isnt then the seller on ebay is selling counterfit goods using the FID brand logo on all the parts listed as FID! Which im going to speak to eBay about as at the mo im in dispute with the seller.Read # 10. It’s not their part.
This is Rhett Yu (Mr.), the sales manager.So your saying that the part i have listed avove (brake/diff mount) is NOT an FID part? It even has the FID logo on the part its self?
If it isnt, do you even make this part? If so, where can i purchase replacement brake pads? Thanks
Also can i please ask your name and your job title/posituin at FID please? Thanks!
If it isnt then the seller on ebay is selling counterfit goods using the FID brand logo on all the parts listed as FID! Which im going to speak to eBay about as at the mo im in dispute with the seller.
There are 2 stores i have purchased from on ebay, the first is one who claims to be the official FID store on ebay:This is Rhett Yu (Mr.), the sales manager.
I am not quite sure if the ebay store is the same dealers on AliExpress store. We have asked the Ali dealers to report on this.
Please consult the 2 Ali dealers in last reply to Seandonato73.
It's ok to report the store to eBay. We've did this before. When more people doing this eBay should take some action.
Register and gain access to Discussions, Reviews, Tech Tips, How to Articles, and much more - on the largest Large Scale RC community for RC enthusiasts that covers all aspects of the Large Scale RC!
Register Today It's free! This box will disappear once registered!
We get it, advertisements are annoying!
Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.